Shipping Methods & Timing 

We ship domestically via USPS. Shipping charges are calculated at checkout. We do not ship internationally at this time.

• Combined Shipping: We will combine separately placed orders to the same address and refund any extra shipping charges provided we have not already shipped out previous orders

• In Person Pick-up: You may pick up your order from our Melrose, MA studio. Please contact the studio to arrange your pick up as we do not keep regular hours from day to day. If you live outside the radius but would still like this option, contact us to arrange and we will refund shipping.

• Ready to Ship items will ship within 1 to 2 business days after payment has cleared.

• Made to Order items will ship within 1 to 2 weeks after payment has cleared, see individual listings for more accurate estimates.

• Customs/Commissions shipping time is determined on a case by case basis.

**IMPORTANT** For all orders, the USPS is currently experiencing unusually longer shipping time and we are unable to predict exact arrival times. If timing is a concern please inquire prior to placing your order to ensure your piece will arrive on time.

Returns

We want you to love your new piece, but if you are not completely satisfied, please contact the studio within 7 days, To return an item, first send an email to hello@morrisonmae.com with RETURN in the subject line within 7 days of receipt of goods. Let us know your concerns/reasons for return and whether you'd like a refund or exchange. You will be given our return address to send back the item within 14 days of arrival date—the original item must be sent back in pristine, unworn condition. Items must be received back to us within 14 days, so please plan accordingly. Customer is responsible for properly packing items to ensure safe shipping. We also recommend additional insurance from your return carrier. Morrison Mae is not responsible for items lost or damaged in transit.

Exceptions noted below:

• No refunds will be given for shipping/insurance fees. 

• Customized and made to order pieces are final sale and are not returnable.

• For sanitary reasons, we DO NOT accept returns/refunds/exchanges on earrings.

• No returns on used/worn jewelry (we can tell).

• No returns/refunds/exchanges after 14 days of receipt. (For Christmas gift purchases, deadline for return is the first Monday in January following the holiday)

• No returns/refunds/exchanges if original item/packaging is not returned to the studio within 14 days of receipt.

• If an item is damaged during return transit due to inadequate packing, no refund/exchange will be given.

Exchanges

If you'd like to swap out your item for a different one within 14 days, no problem (with the exception of Custom/Made to Order items). Please email your request to hello@morrisonmae.com with EXCHANGE in the subject line. Please note that all items you would like to exchange must be received back to us within 14 days of receipt, so please plan accordingly. Once we receive original item your new one will be sent out with an additional shipping charge.

Guarantees

Breakage
We stand by the quality of our craftsmanship, but jewelry is a precious thing and great care needs to be taken with each piece to ensure it lasts. Therefore we cannot offer a blanket guarantee against breakage. However, If your piece gets damaged or broken within 6 months of purchase, please contact the studio for an assessment of the damage. If it is the result of normal everyday wear we will do our best to repair it. After 6 months, a fee may apply for any repair (fees range from $10-50 depending on work needed.) There is no repair possible for broken stones without remaking an entire piece from scratch as each setting is handmade made specifically for each individual stone.

Ethical Gemstone Sourcing
All of our jewelry has been created using ethically sourced materials. We only source high quality precious and semi-precious stones—many of which have been hand cut by some of the most talented gemstone cutters and lapidary artists from around the world. We do offer ethically sourced diamonds upon request (Will be priced based on market and availability).

A note on birthstones: In order to offer a consistent price to our customers, our standard practice is to use lab-grown birthstones. If desired, natural/genuine birthstones may be substituted for an additional fee (see individual product listings for details). Prices per stone will vary.

Sustainability
In an effort to reduce waste, some of our “stones” are actually up-cycled materials that have lived a previous life, such as Tube TV glass, Fordite (hardened automotive paint), Surfite (old surfboard lacquer) and Bowlerite (old bowling balls). We also use Goldstone, which is a manufactured gem of glass and copper. In addition, we have curated a selection of high quality fossils, all natural shells and petrified materials.

Our Metals
Our precious metals are sourced within the United States and come in gold (14k to 22k), sterling silver (.925), fine silver (.999) and gold filled (14k) We also use high quality jeweler’s base metals of copper, bronze and brass. There is absolutely no nickel in any of our jewelry and NONE of our jewelry is plated, as we do not believe plated metals to be of suitable quality.

Gold Filled vs. Gold Plated: Aren't they the same thing? Most definitely NOT. By law, to be called gold filled, gold must be at least 1/20th the weight of the total piece. There is no minimum gold quantity required in order to be called gold plated. Plated metal has a micro thin layer that will rub off quickly with regular wear, revealing the base metal beneath, which is what typically leads to adverse skin reactions. Gold filled jewelry is created by bonding a thick layer of gold over a base metal such as brass, rhodium, copper or sterling silver. It also carries a value nearly double that of sterling silver and can be turned in for cash to those who buy precious metals. Gold plated metal has no resale value whatsoever.

Price Fluctuations
Because we incorporate precious metals in our work, we have to keep an eye on the ever-changing precious metals market, and we price our pieces accordingly. Be advised that as the market fluctuates, so will our pricing.